Central Fill Pharmacy Support Services

TCGRx can support your central fill pharmacy automation. Call TCGRx support first, and we will troubleshoot the issue you are experiencing. Most of the issues that a pharmacy may encounter after implementation, can be resolved via remote support from TCGRx personnel, usually with assistance from the on-site pharmacist or support personnel. Our staff is uniquely positioned to respond, assess, and provide timely solutions. The TCGRx support team is available 24 hours a day / 7 days a week, to resolve any issues you may be encountering. We understand the urgency of support your pharmacy needs and we respond to each issue accordingly.

1.

Manufacturer Warranties

TCGRx offers the best manufacturer warranties available. We also offer one of the most competitive, after-warranty service programs on the market.

2.

TCGRx Support Team

Our support team is available 24 hours a day, 365 days a year. If your equipment is completely inoperable, we will escalate the ticket to get you up and running as quickly as possible. TCGRx has the ability to log into your system remotely to help diagnose and resolve the issue you are experiencing. Many times it can be as simple as a setting that does not require an on-site visit from a technician, or we can immediately determine if there is a hardware problem that will require additional support.

3.

Technician Support

If phone support staff cannot resolve the issue, we will escalate to the next level of support, and send a technician to your pharmacy. We have an internal support staff available to answer and help you with any questions you have, as well as 80 dispatching offices with trained support technicians to service you nationwide. TCGRx makes its best effort to have a technician on site within 24 hours, depending on the location of your pharmacy. The TCGRx support team remains in contact with you, until issue you are experiencing has been resolved and your equipment is back up and running.

Continuous Support of Your Central Fill Pharmacy

At TCGRx, we understand the urgency of support that your Central Fill pharmacy needs to keep you operating at full capacity to ensure that you provide the quality of service your pharmacy’s require. TCGRx offers various levels of support that fit your needs that are available after the installation process.

Service Maintenance Agreements That Fit You

TCGRx has improved the Service Maintenance Agreement (SMA) to streamline calls, invoices and much more, to serve our customers. TCGRx has moved to a single SMA that now includes unlimited phone support during regular and off hours, site visits for repair, parts, preventative maintenance, updates, and much more, all at 100%. We also include free web-portal training 24/7, optional Biomed training and a staff ready to help you protect your investment.