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The design of your new pharmacy workflow is complete and the products are ready to be installed. What will happen now?

1.

Begin Working With the TCGRx Implementations Team

You will work hand-in-hand with a TCGRx Project Manager, who ensures that your project stays on track with weekly meetings. A TCGRx Implementations Specialist will be your point of contact through the rest of the process, all the way through the “Go-Live” phase, and will be on site when your pharmacy makes the transition.

Proper training and installation of automation is critical to the long-term success of any pharmacy. TCGRx provides the expertise needed to ensure complete efficiency while minimizing disruption to the pharmacy during the transition process.

2.

Support After Equipment Is Installed

Our staff remains at your location during the “Go-Live” phase. Should any questions arise, we are there to support your team and walk you through the full transition.

3.

TCGRx Offers Multi-Level Training

TCGRx offers various levels of training at our office or in your pharmacy, depending on the needs of your pharmacy and staff. We offer 24/7 user training with our web portal (Learning Management System (LMS), onsite train-the-trainer programs, and biomed training.

4.

TCGRx Service Maintenance Agreements

We offer various levels of service maintenance agreements the fit your needs from phone support to yearly preventative maintenance, that keeps your equipment running at full capacity. Once your warranty period is over, your SMA takes place, and you can upgrade or downgrade your SMA during your yearly renewal, based on what you need.

Hospital Pharmacy Installation Process

Congratulations! Your hospital has just signed off on new equipment for your pharmacy from TCGRx and approved a new workflow design. What happens now?

1. A Project Manager will be assigned to your account

A TCGRx project manager is with you every step of the process and is the liaison between your pharmacy and our implementation team. You will have multiple weekly calls with our team to discuss the timeline, when the products will be delivered, and every step of the installation/transition process. The TCGRx project manager walks you through the installation process to make sure that any necessary contractors have been contacted such as electricians, for any special wiring requirements. TCGRx puts an emphasis on working around the pharmacy’s schedule, as installation can be during off-hours or on the least busiest day, so there is minimal disruption to your operations as possible.

2. Constant Communication Between TCGRx and Pharmacy

The pharmacist and pharmacy staff will know how many people will be on site to do the install and how many days it will take. They will also know who will be installing the products, any concerns that may arise during the process, and all of the logistics. One question that TCGRx always is asked is, “How long will someone be with the pharmacy as they make the transition?” The implementation team will be with you on-site through the installation of the new products, and will conduct training with you and your staff. TCGRx will be with you from the start of the project, to its completion.

3. ‘Go Live’ Phase

Once the ‘Go Live’ phase occurs, TCGRx is on-site to answer any questions and help the pharmacy staff with concerns that may arise as they begin working with the new equipment. The size of the project will determine the amount of time TCGRx remains on site, to make your transition as smooth as possible.

4. Customer Service Support

Customer service is extremely important to us. We understand the importance of the timely support your pharmacy needs. A TCGRx support staff member is always accessible to the pharmacy during the warranty period, to remotely walk you through anything you need, and if the issue needs to be escalated, a technician will be dispatched to fix the issue you are experiencing. During the buying process, you will be offered various levels of Service Maintenance Agreements (SMAs), that take effect at the end of your warranty. The SMA levels offer various services from phone support to full, on-site service technicians to help any issues you encounter.

Hospital Pharmacy Training

TCGRx includes training as part of your purchase agreement. Each pharmacy will begin with virtual training from a TCGRx Training Specialist via webinar. Additional video training is available through our unique online Learning Management System (LMS), to you 24 hours a day, 7 days a week, while you own an active Service Maintenance Agreement (SMA).  

1. On-Site Training During Installation

While TCGRx is at your pharmacy during the installation, our implementation team will work with you and your staff to explain the new workflow, and extend the virtual training you already received. You will have intensive training on the software, hardware, reporting, , and processing scripts. The Implementations Specialist will remain on site with you through the “Go-Live’ phase as the system is launched. Should you encounter any questions, they will be with you to guide you and your staff through those first critical days.

2. Biomed Training Available

TCGRx offers bio-med training, where “super-users” come to our training facility and meet with a trainer to learn everything there is to know about your new equipment. Bio-med training certifies a person to repair your equipment, without voiding any warranty or Service Maintenance Agreement. Education is provided about software, hardware, problem diagnosis, how to order parts, and handle any issues that arise. This will reduce the amount of time your equipment is down, allowing you to diagnose and fix problems immediately, instead of waiting for a technician to come out to the pharmacy.

3. Continued Training

The training does not end once you are trained and our team has returned to the TCGRx offices. You can extend your training to learn advanced reporting, take refresher courses or even train new employees via the online Learning Management System. All of the training comes with printable documentation for you to keep in your pharmacy for reference to guarantee success.