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Long Term Care Pharmacy Support

Long-Term Care Pharmacy Support Services

Most of the issues that your pharmacy may encounter after implementation can be resolved with remote support from TCGRx personnel, usually with the assistance from the on-site pharmacist or pharmacy tech. The TCGRx support team is uniquely positioned to respond, assess, and provide timely solutions. We understand the urgency of support your pharmacy needs, and we respond to each issue accordingly.


Manufacturer Warranties

TCGRx offers one of the best manufacturer warranties available. We also have one of the most competitive, comprehensive service programs on the market. 


TCGRx Support Team

Our support line is available 24 hours a day, 365 days a year. You can either wait on hold for a support representative, or you can leave a message with your issue and our team will work on the issue and connect with you. If your machine is down, your issue will get escalated, as we understand the urgency. TCGRx has the ability to login to your system remotely to help diagnose and resolve the issue you are experiencing. It can be as simple as a setting that does not require an onsite visit from a technician, or we can immediately determine if there is a hardware problem that will require additional support.

We have a large support staff available to answer any questions you have, as well as 80 dispatching offices with trained support technicians to service you nationwide.


Technician Support

If phone support staff cannot resolve your issue, we will escalate it to the next level of support, and send a technician to your pharmacy. TCGRx makes its best effort to have a technician on-site within 24 hours, depending on the location of your pharmacy. The TCGRx support team remains in contacts with you, until the issue you are experiencing has been resolved and you are back up and running.

Continual Support of Your Long-Term Care Pharmacy Purchase

Customer service is always a hot topic before the sale, and tends to cool off in a hurry post-sale. At TCGRx, we understand the urgency of support that your pharmacy needs, to keep your pharmacy operating at full capacity and ensure you are provided the service your long-term care facilities require. TCGRx offers various levels of support that is available after the standard warranty expires.

Service Maintenance Agreements That Fit You

With 5 different levels of Service Maintenance Agreements (SMA), it’s easy to see why TCGRx has superior support. As a customer, you need flexibility, and our SMAs are scaled to fit your needs. By providing our customers with training through our 24/7 web training portal, optional onsite or Biomed training, plus all the documentation you receive during installation, many of our customers have enough training to self-diagnose before calling us for help. Some customers simply want everything covered, and pick up the phone to let us handle the issue. Regardless of your choice of support, the flexibility helps you make the most of your purchase.