Outpatient Pharmacy Installation and Training

The design of your new pharmacy workflow has been completed and the products are ready to be installed.

1.

Begin working with the TCGRx Implementations Team

You will work hand-in-hand with a TCGRx Project Manager, who ensures that your project stays on track with weekly meetings. A TCGRx Implementations Specialist will be your point of contact through the rest of the process all the way through the “Go-Live” phase, and will be on site when your pharmacy makes the transition.

2.

Training After Equipment Is Installed

Training is often started prior to installation via our online Learning Management System (LMS). Training follows with a live webinar for Q&A with your team. Once your equipment is installed, our staff remains at your location during the “Go-Live” phase, and we are there to support your team and walk you through the full transition.

3.

TCGRx Offers Multi-Level Training

TCGRx offers various levels of training at our office or in your pharmacy, depending on the needs of your pharmacy and staff. We offer 24/7 user training with our web portal Learning Management System (LMS), webinars with our resident expert training staff, onsite train-the-trainer programs, and biomed training.

4.

TCGRx Service Maintenance Agreements

We offer various levels of service maintenance agreements to fit your needs from phone support to yearly preventative maintenance, that keep your equipment running at full capacity. Once your warranty period is over, your SMA begins, and you can upgrade or downgrade your SMA on your yearly renewal, based on your needs. With an active SMA, your entire staff has 24 hour accessibility to online training for refresher courses, new hire training or complete quick tutorials on processes you’ve forgotten since initial training.

Outpatient Pharmacy Installation Process

Your pharmacy has just signed off on new TCGRx products, now what happens?

1. A TCGRx Project Manager will be assigned to your account

A TCGRx project manager is with you every step of the process and is the liaison between the pharmacy and our implementation team. You will have weekly calls with our team to discuss the timeline, when the products will be delivered, and every step of the installation/transition process. The TCGRx project manager walks you through the installation process to make sure that any necessary contractors have been contacted such as electricians for any special wiring requirements. TCGRx puts an emphasis on working around the pharmacy’s schedule, so that there is minimal disruption to your operations as possible.

2. Constant Communication Between TCGRx and Pharmacy

The pharmacist and pharmacy staff will know how many people will be on site to do the install and how many days it will take. They will also know who will be installing the products, any concerns that may arise during the process, and all of the logistics. One question that TCGRx always is asked is, “How long will someone be with the pharmacy as they make the transition?” The implementation team will be with you on-site through the installation of the new products, and will conduct training with you and your staff. TCGRx will be with you from the start of the project, to its completion.  

3. ‘Go Live’ Phase

Once the ‘Go Live’ phase occurs, TCGRx is on-site to answer any questions and help the pharmacy staff with questions or concerns that may arise as they begin working with the new equipment. The size of the project will determine the amount of time TCGRx remains on site, to make your transition as smooth as possible.

4. Customer Service Support

TCGRx is never far away, as customer service is extremely important to us. We understand the importance of timely support your pharmacy needs. A TCGRx support staff member is always accessible to the pharmacy during the warranty period to remotely walk you through anything you need, and if the issue needs to be escalated, a tech team member will be on-site to fix the issue you are experiencing. During the buying process, you will be offered various levels of Service Maintenance Agreements (SMAs), that take effect at the end of your warranty. The SMA levels offer various services from phone support to on-site service technicians to help any issues you encounter.

Outpatient Pharmacy Training

TCGRx includes training as part of your purchase agreement. Each pharmacy will begin with videos available through our unique online Learning Management System (LMS), 24 hours a day, 7 days a week, followed by virtual training with a TCGRx Training Specialist via webinar. This is a chance to review what your staff learned from the videos, and answer any questions before we arrive onsite for install..

1. On-Site Training During Installation

When TCGRx is at your pharmacy during installation, our implementations team will work with you and your staff to explain the new workflow, and expand upon the virtual training you already received. You will have intensive training on the software, hardware, reporting, and processing scripts. The Implementations Specialist will remain on site with you through the “Go-Live’ phase as the system is launched. Should you encounter any questions, they will be by your side to guide you and your staff through those first critical days.

2. Biomed Training Available

TCGRx offers bio-med training, where “super-users” come to our training facility and meet with a trainer to learn everything there is to know about your new equipment. Being bio-med trained certifies a customer to repair your equipment, without voiding any warranty or Service Maintenance Agreement. You will learn about software, hardware, problem diagnosis, how to order parts, and handle any issues that arise. This will reduce the amount of time your equipment is down, allowing you to diagnose and fix problems immediately, instead of waiting for a technician to come to the pharmacy.

3. Continued Training

You can extend your training to learn advanced reporting, take refresher courses or even train new employees via the online Learning Management System. All of the training comes with printable documentation for you to keep in your pharmacy for reference to guarantee success.