Outpatient Pharmacy Support Services

Most of the issues that your pharmacy may encounter after implementation, can be resolved with remote support from TCGRx personnel, usually with the assistance from the on-site pharmacist or pharmacy tech. The TCGRx support team is uniquely positioned to respond, assess, and provide timely solutions. We understand the urgency of support the pharmacy requires, and we respond to each issue accordingly.

1.

Manufacturer Warranties

TCGRx offers the best manufacturer warranties available. We also have one of the most competitive, comprehensive service programs on the market.

2.

TCGRx Support Team

Our support line is available 24 hours a day, 365 days a year. You can call into our Support Team and speak with a representative, who will work with you to resolve the issue. If your machine is down, your issue will get escalated, as we understand the urgency. TCGRx has the ability to log into your system remotely and help diagnose and resolve the problem you are experiencing. Many times, it can be as simple as a setting that does not require an on-site visit from a technician, or we can immediately determine if there is a hardware concern that will require additional support.

We have a support staff internally available to help you with any questions you have, as well as 80 dispatching offices with support technicians at each office to service our pharmacy automation equipment nationwide.

3.

Technician Support

If our phone support staff cannot resolve the issue, a technician will be dispatched to your pharmacy. TCGRx makes its best effort to have a technician on site within 24 to 48 hours, depending on the location of your pharmacy. The TCGRx support team remains active on your support ticket until the issue you are experiencing has been resolved, and you are back up and running.

Continual Support of Your Outpatient Pharmacy

Customer service is always a hot topic before the sale. Afterwards, it tends to cool off in a hurry, but not here. At TCGRx, we understand the urgency of support that your pharmacy needs to operate at full capacity. TCGRx offers various levels of support after the installation process.

Service Maintenance Agreement That Fit You

TCGRx has improved the Service Maintenance Agreement (SMA) to streamline calls, invoices and much more, to serve our customers. TCGRx has moved to a single SMA that now includes unlimited phone support during regular and off hours, site visits for repair, parts, preventative maintenance, updates, and much more, all at 100%. We also include free web-portal training 24/7, optional Biomed training and a staff ready to help you protect your investment.