In addition to our 24/7 online training portal, TCGRx offers Bio-Med training, where “super-users” come out to our facility and meet with a trainer and learn everything there is to know about your new equipment. Being Bio-Med trained certifies you to repair your own equipment without voiding any Service Maintenance Agreement. You will learn about software, hardware, problem diagnosis, how to order a new part, and handle any issues that arise. This will reduce the amount of time you are down allowing you to diagnose and fix problems immediately, instead of waiting for a technician to come out to the pharmacy.